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Q1 Are you a factory or trading company?A: We are a professional Foundry & Machining factory ,and in the foundry industry for more than 20 years. We have own trading company .Q2 How can I get the quotation quickly? A: We will submit the quotation in 24 hours if getting detailed information during working days.In order to quote for you earlier, please provide us the following information together with your inquiry.    1) 3D Step of Files and 2D Drawings.    2) Material requirement.              3) Surface treatment.    4) Quantity (per order/per month/annual).    5) Any special demands or requirements, such as packing, labels,delivery,etc. Q3 What should we do if we receive defective products?A: If receive defective product,please send us the photos, we will feedback to our engineers and QC departments and solve the problems ASAP.Q4 How to pack the moulds and products?A: 1).For moulds, we will be coated one-layer anti-rust oil first,and then also will be covered thin films on the mould, finally pack into fumigation wooden case.     2).And as to products, we will pack into standard export cartons or as per customer’s request to pack.Q5 Can you make customized products?A: Yes, we mainly do customized products, we develop and produce products according to the drawings or samples provided by customers.Q6 How will the goods be delivered to the customer?A: Usually we ship by sea. We are relatively close to Ningbo Port, so it is very convenient to export by sea. Of course, if the customer's goods are urgent, we can also ship by air. Ningbo Airport and Shanghai International Airport are very close to us.Q7 Where do you mainly export your goods?A: Our products are mainly exported to dozens of countries such as Germany, Japan, Spain, Italy, the United Kingdom, South Korea, Australia, and Canada.Q8 What is normal process cooperation would you have?A: 1.We need the drawings for quote.     2.You accept the quotation and sign the contact, pay prepay 50% mould cost, we will start make the mould & make samples for approval.     3.You approve the samples and pay the 50% balance mould cost.     4.You send PO,pay us Advance,We arrange to manufacture and ship to you.     5.You Pay balance.     6.Received the products and feedback.